Refund policy

We currently do not accept returns unless the product is found defective by the manufacturer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, photographs showing the overall product, and the area of the defects.

To start a return, you can contact us at hi@soulidaysg.com. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hi@soulidaysg.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Any items that have been used or the package is opened are not accepted for returns.
Unfortunately, we cannot accept returns on sale items or gift cards.

Colour / Image Disclaimer
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Souliday will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Souliday, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example, slightly different shades of ‘White’, degrees of shininess, and different looks and feel for materials.

Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with the Souliday Change of Mind Returns Policy.

Exchanges

The fastest way to ensure you get what you want is to return your item directly at our physical store. 

Physical Store address: 
Havelock 2, #01-32,
Singapore
S059763